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The USK

FAQs

What payment options do you offer?

Currently, we provide Cash on Delivery (COD) for all orders. More payment methods will be added soon for your convenience.

When are deliveries made?

Deliveries are made during standard working hours, typically Monday to Friday, between 9:00 AM – 6:00 PM.

Will I have to pay any extra charges?

For local orders, there are no hidden charges apart from shipping (if applicable).

I entered the wrong address. Can I change it?

Yes, but only if you contact us immediately after placing your order. Once your order is processed or shipped, changes may not be possible.

Can I cancel my order?

Orders can only be canceled shortly after placing them. Once processing has started, cancellation may not be possible.

Do you offer returns or exchanges?

Yes, we offer returns or exchanges if you receive a defective or incorrect item. The product must be unused and in its original condition.

What if I receive the wrong item?

We sincerely apologize for any inconvenience. Please contact us with a picture of the item, and we will arrange a replacement as soon as possible.

Why did I receive only part of my order?

Some orders may be shipped in separate packages. If this happens, your remaining items will arrive within a few days.

How can I contact customer support?

You can reach out to us through our social media pages or email. Our team is always ready to assist you.

Can I add items or make changes to my order?

Once your order has been processed, changes or additions are not possible. If you contact us within 24 hours of placing your order, we can cancel it and a new order will be created with the updated details.

Does adding an item to my cart reserve it?

No, items are only reserved after you’ve completed the checkout process.

Does adding an item to my cart reserve it?

No, items are only reserved after you’ve completed the checkout process.